Quality Management

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Management activities and functions involved in determination of quality policy and its implementation through means such as quality planning and quality assurance (including quality control).


Principles

The seven quality management principles are :

  • QMP 1 – Customer focus
  • QMP 2 – Leadership
  • QMP 3 – Engagement of people
  • QMP 4 – Process approach
  • QMP 5 – Improvement
  • QMP 6 – Evidence-based decision making
  • QMP 7 – Relationship management



Links


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