PII: State Proof of Identity Cards Queensland

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QLD Photo Identification Card

Replacing your QLD Photo ID Card, with or without a change of Customer Reference Number, may not reduce the risk of your previous card or number being misused as a form of identity. IDCARE advises that you continue to monitor for misuse by following the “Detect” measures provided at the beginning of this email. Also, request additional security for your existing accounts that may use your QLD Photo ID Card as part of verifying your identity. This could include, but is not limited to, banking and finance accounts, superannuation, Commonwealth Government services (such as myGov), telecommunications and utilities providers, and social media accounts.

You can apply for a new Customer Reference Number (the number on your Photo ID card) if you can provide evidence that your current number has been fraudulently used by another individual. Please note, that the Customer Reference Number on a Queensland Photo ID card is the same as the number on your current or future Queensland Driver Licence number. You do not need to request a change of Customer Reference Number for both your driver licence and your QLD Photo ID card, but make sure that when you submit your application, you inform Transport and Main Roads if you hold both credentials.

To request a change of Customer Reference Number:

You will need to provide evidence of misuse which could include:

A letter from the Queensland Police stating that your QLD Photo ID card has been misused. A ReportCyber receipt (CIRS) number, if the compromise or misuse of your QLD Photo Identification Card occurred online Written confirmation of fraudulent activity on the company letterhead of a service provider A Queensland Statutory Declaration detailing what has happened and how your Proof of Identification CRN remains at risk, and signed by a  Justice of the Peace or Commissioner for Declarations Submit these in person to your nearest Transport and Main Roads Service Centre.

To replace a QLD Photo Identification Card without a change of CRN:

A replacement card will have a new card number, but the Customer Reference Number and expiry date will remain unchanged.

Apply for a replacement card in person at a TMR Service Centre , Queensland Government Agency Program Office or a police station that provides licencing services. You can also apply via mail , however this will require providing certified copies of all documentation, and increase the time taken to process the application. Complete the Photo Identification Card Application/Replacement form and pay the $73 replacement fee. Your replacement card will be posted within 14 days of processing the application, so make sure your letterbox is secure. If you have signed up for e-reminders with TMR , you will receive an email the day your card is posted. If you do not receive your replacement card, contact the Dalby Customer Service Centre for TMR on 07 4672 4600.