PII: State Proof of Identity Cards South Australia

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SA Proof of Age Card

Replacing your SA Proof of Age Card, with or without a change of client number, may not reduce the risk of your previous card or number being misused as a form of identity. IDCARE advises that you continue to monitor for misuse by following the “Detect” measures provided at the beginning of this email. Also, request additional security for your existing accounts that may use your Proof of Age Card as part of verifying your identity. This could include, but is not limited to, banking and finance accounts, superannuation, Commonwealth Government services (such as myGov), telecommunications and utilities providers, and social media accounts.

A replacement Proof of Age card will have the same client number as your previous card, however the manufacture audit number on the back of the card will be different. Please note that your Proof of Age client number is the same as your current or future driver licence number.

Service SA has advised IDCARE that if you are concerned that your client number is being used fraudulently, you may request a change of client number. If your request is successful, this will change your client number for your proof of age card and any other South Australian licences you have been issued. Please check with Service SA whether you will be required to pay a replacement fee for any licences you hold where the client number will also change.

To request a change of client number:

Provide evidence of fraudulent activity, including a Police Report from any state or territory. You may wish to provide additional evidence to support your application, such as: A ReportCyber Receipt (CIRS) number Written confirmation of fraudulent activity on the company letterhead of a service provider A South Australian Statutory Declaration  signed by a Justice of the Peace Attach a letter outlining what has happened, and send with as much of the above documentation that you have gathered to dit.driverlicensingpolicy@sa.gov.au or by post to:

Licence Policy GPO Box 1533 ADELAIDE South Australia 5000  If your application is approved, you will need to attend your nearest Service SA Customer Service Centre to organise the replacement card and pay the replacement fee of $25 To replace your Proof of Age card without a request for a change of client number:

You can order a replacement card online so long as the photo and signature recorded on the card are less than 30 years old. If your photo or signature is more than 30 years old, or you would prefer to replace the card in person, visit a Service SA Location Pay the $25 replacement fee. Your Proof of Age card will arrive via mail within three weeks. If you do not receive the card within 21 days, contact Service SA on 13 10 84. Make sure you do this within 30 days of your original application if the card does not arrive, otherwise you may need to pay to have the card re-issued. If you applied online, you will receive both a physical card in the mail, and a digital proof of age card available on the mySA GOV app .