PII: State Proof of Identity Cards Victoria

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Victorian Proof of Age Card

Replacing your Victorian Proof of Age Card, with or without a change in card number, may not reduce the risk of your previous card or number being misused as a form of identity. IDCARE advises that you continue to monitor for misuse by following the “Detect” measures provided at the beginning of this email. Also, request additional security for your existing accounts that may use your Proof of Age Card as part of verifying your identity. This could include, but is not limited to, banking and finance accounts, superannuation, Commonwealth Government services (such as myGov), telecommunications and utilities providers, and social media accounts.

If the card was issued in the last three months and no details have changed, you can request a replacement card by emailing contact@vgccc.vic.gov.au . Include your full legal name, date of birth, residential address and the reason you are requesting a replacement card. Upon receipt of your request, the VGCCC will contact you regarding how to pay the $25 replacement fee. This card will have the same number as your original proof of age card. If the card is older than three months you will need to apply for a new card , which costs $10. This card will have a new number. In addition, email contact@vgccc.vic.gov.au with your full legal name, date of birth and residential address to advise them of a lost or stolen proof of age card. Your card will be posted to you, usually between 20-25 business days from when you submit your application, but sometimes in as little as 10 business days. Make sure your letterbox is secure, and if you are concerned that your card has not arrived contact the VGCCC via email or call 1300 182 457.