RACI Matrix

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The RACI Matrix is a tool which assists in identifying specific roles and responsibilities of members of the project team. People or stakeholders are assigned to specific tasks or to a role for which they are responsible, accountable, consulted or informed. The RACI Matrix is also used to identify employee roles within an organisation and can be effective when there is role confusion within the team or organisation. Role clarity leads to more productive work cultures and timelier outcomes.


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Description

The acronym RACI stands for:

  • Responsible: The person who does the work to achieve the task. They have responsibility for

getting the work done or decision made. As a rule this is one person; examples might be a business analyst, application developer or technical architect.

  • Accountable: The person who is accountable for the correct and thorough completion of the

task. This must be one person and is often the project executive or project sponsor. This is the role that the responsible person is accountable to and approves their work.

  • Consulted: The people who provide information for the project and with whom there is two

way communication. This is usually several people, often subject matter experts.

  • Informed: The people who are kept informed about progress and with whom there is one

way communication. These are people that are affected by the outcome of the tasks so need to be kept up-to-date.

Usage

  • Identify all the tasks involved in delivering the project and list them on the left-hand side of

the chart in complete order.

  • Identify all the project roles and list them along the top of the chart.
  • Complete the cells of the chart identifying who has responsibility, accountability and who

will be consulted and informed for each task (R, A, C and I – refer to definitions above).

  • Ensure every task has a role responsible and a role accountable for it.

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