Service Level Agreement

From Glitchdata
(Redirected from SLA)
Jump to navigation Jump to search


  • Establishing Service Level Agreement
    • The SLA includes a variety of options like conditions, representations and waranties as well as the right to inspect, provisions for audit, requirements on termination etc...
    • Financial penalties are standard part of SLAs.
    • Right-to-terminate is a standard part of SLAs.


  • The most important element of a service level agreement (SLA) is the measurable terms of performance, such as uptime agreements.