Service Level Agreement

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  • Establishing Service Level Agreement
    • The SLA includes a variety of options like conditions, representations and waranties as well as the right to inspect, provisions for audit, requirements on termination etc...
    • Financial penalties are standard part of SLAs.
    • Right-to-terminate is a standard part of SLAs.

  • The most important element of a service level agreement (SLA) is the measurable terms of performance, such as uptime agreements.