Workforce Management

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Workforce Management (WFM) encompasses all the activities needed to maintain a productive workforce. Under the umbrella of human resource management, WFM is sometimes referred to as HRMS systems, or even part of ERP systems. Recently, the concept of workforce management has begun to evolve into Workforce Optimization.One main player in WFM Optimization and WFM BPO is Workforce Insight (WFI).


Technology

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